Frequently Asked Questions

What is Zila Divine?

Zila Divine is a spiritual lifestyle brand rooted in Haitian heritage, ancestral reverence, and intentional ritual. Our offerings invite you to slow down, reconnect with yourself, and create space for your next chapter.

Relax. Release. Receive.

Do I need experience with spiritual rituals?

No. You can begin wherever you are in your journey. Follow the instructions provided with your product and approach your practice with a clear intention.

How do I choose an offering?

Consider what you want to make space for in your life:

Relax: Moments of stillness, reflection, and intentional self-care.

Release: Rituals focused on letting go and symbolically clearing what feels heavy.

Receive: Practices centered on welcoming new possibilities and honoring your intentions.

Explore Ritual Essentials for items that support your practice, or Premium Offerings for a more personal experience.

How do I use my products?

Use each item only as directed on its label or accompanying instructions. Products have different purposes; an oil, perfume, or floor wash should not be used interchangeably.

If instructions are missing or unclear, contact us before use.

What is a personalized spiritual bath?

A personalized bath is prepared around the intention you share when ordering. Please review the product page for the information required and preparation details.

Share only the personal information needed for your order. You do not need to provide your full life story or sensitive documents.

Are spiritual results guaranteed?

No. Spiritual practice is personal, and experiences vary. Our offerings support ritual, reflection, and intention; they do not guarantee a particular outcome.

Can these products replace medical care?

No. Our offerings are not intended to diagnose, treat, cure, or prevent illness, or replace professional medical or mental health care.

What if I have sensitive skin or allergies?

Review the ingredients before use. For products intended for skin, follow the label’s patch-test instructions and avoid eyes, broken skin, and irritated areas. Stop using the product if irritation occurs.

If you have allergies, are pregnant or breastfeeding, or have a medical condition, ask a qualified healthcare professional before using herbal or fragranced products. Contact us if you need ingredient information.

How do I use candles and incense safely?

Always place them on a stable, heat-resistant surface away from flammable materials, children, and pets. Never leave burning candles or incense unattended.

Use incense in a ventilated area and follow the product’s instructions. If you or someone in your household is sensitive to smoke or fragrance, choose a smoke-free ritual.

How should I store my products?

Follow the storage instructions on each label. Unless otherwise directed, keep products tightly closed in a cool, dry place away from direct sunlight, children, and pets.

When will my order ship?

Processing and delivery details are listed in our Shipping & Delivery policy. Personalized offerings may require additional preparation time; check the product page before ordering.

Can I return an item?

Please review our Returns & Refunds policy before purchasing, especially for personalized or opened products.

If your order arrives damaged or incorrect, contact us with your order number and clear photos of the item and packaging so we can review the issue.

How can I contact Zila Divine?

Visit our Contact Us page for questions about products or an existing order. For order inquiries, include your order number, but never send payment card details.