Returns & Refunds Policy

At Zila Divine, every offering is thoughtfully selected or prepared with care and intention. We are committed to providing a beautiful and meaningful experience with every purchase.

Please review our return and refund policy before placing an order.

ALL SALES ARE FINAL

Due to the nature of our spiritual, ritual, and personal-care products, all sales are final.

We do not accept returns or exchanges for changes of mind, personal preferences, or products that are no longer wanted.

This policy includes our standard offerings, customized products, and personalized ritual preparations.

DAMAGED ITEMS

Your satisfaction matters to us. If your order arrives damaged, please contact us within 7 days of delivery so we can review the issue.

To request a refund for a damaged item, please email Zila@zilasbeauty.com with the following information:

• Your full name and order number

• A description of the damage

• Clear photographs showing the damaged product

• Photographs of the original packaging and shipping box, if available

Please retain the damaged product and packaging until your request has been reviewed.

REFUND REVIEW & APPROVAL

Each damage claim is reviewed individually.

If your claim is approved, we will issue a refund for the affected product to your original payment method.

Please allow approximately 5–10 business days after a refund is issued for your financial institution to process it. Processing times may vary.

Refund requests without sufficient information or evidence may require additional review.

PERSONALIZED & CUSTOMIZED OFFERINGS

Our personalized offerings are prepared specifically for each customer using the information and intentions provided when ordering.

Once preparation has begun, personalized and customized orders cannot be canceled or changed, except where required by applicable law.

If a personalized offering arrives damaged, it remains eligible for review under our damaged-item policy.

INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us promptly at Zila@zilasbeauty.com.

We will review the issue and work toward an appropriate resolution.

IMPORTANT INFORMATION

Please do not ship products back to Zila Divine without contacting us first. Unapproved returns cannot be accepted.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

CONTACT US

For questions regarding your order, refunds, or damaged products, please contact:

Zila Divine
Email: Zila@zilasbeauty.com

Relax. Release. Receive.

Thank you for allowing Zila Divine to be part of your sacred journey.