At Zila Divine, each offering is prepared with care and intention. Please allow time for this process before your order ships.

Order Preparation

Standard orders may take up to 7 days to ship.

Customized and personalized orders may take up to 14 days to ship.

These timeframes cover preparation before shipment. Carrier transit time is additional, so please keep both preparation and delivery time in mind when ordering for a specific date.

Shipping Rates & Delivery

Available shipping options and rates are displayed at checkout. Delivery time depends on your destination and the shipping method selected.

Selecting a faster shipping method does not shorten the preparation period.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation with tracking information at the email address provided at checkout. Please allow time for the carrier to update the tracking status.

Shipping Addresses

Please verify your shipping address before completing your purchase. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has shipped.

Delays

If preparation takes longer than the stated timeframe, we will contact you with an update. Carrier delays may also affect delivery after shipment.

Delivery Issues

If your package arrives damaged, appears lost, or is marked delivered but cannot be located, please contact us through our Contact Us page with your order number and relevant details. For damaged packages, please keep the packaging and include clear photos so we can help review the issue.

Thank you for allowing us the time to prepare your offerings with intention.

Relax. Release. Receive.